Shipping policy

Here is a clean, professional, and customer-friendly Return and Refund Policy tailored for a luxury perfume brand. It balances excellent customer service with standard industry protections for beauty and fragrance products (since opened perfumes usually cannot be resold).

HAUTE SCENTS – Return & Refund Policy

Thank you for shopping with HAUTE SCENTS. We take immense pride in the quality and craftsmanship of our fragrances. If you are not entirely satisfied with your purchase, we are here to help.

Our policy lasts 30 days from the date your item was delivered. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

1. Returns Eligibility

To be eligible for a return, your item must meet the following criteria:

Condition: The perfume bottle must be unused, unaltered, and in the same condition that you received it.
Packaging: It must be in its original, undamaged packaging (including the outer box, protective plastic wrap, and any corrugated liners).
Proof of Purchase: A receipt or proof of purchase is required to complete your return.

💡 Fragrance Testing Tip: We highly recommend testing your fragrance using a sample vial (if included) before opening the full-sized bottle. Once the cellophane wrap or seal of the main perfume box is broken, the item is considered opened and may not be eligible for a full refund due to hygiene and safety standards.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged during transit, has a defective spray mechanism, or if you received the wrong fragrance, please contact us immediately at hautescents@gmail.com with:

Your order number.
A photograph of the damaged item/packaging.

We will fast-track a replacement or issue a full refund at no additional cost to you.

3. The Return Process

To initiate a return, please follow these steps:

Contact Us: Email our concierge team at [Insert Support Email] with your order number and reason for the return.
Approval: Once your return request is approved, we will send you instructions on where to send your package.
Shipping: Customers are responsible for paying their own shipping costs for returning items (unless the item arrived damaged or incorrect). We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds & Processing

Once your return is received and thoroughly inspected by our quality control team, we will send you an email to notify you of the approval or rejection of your refund.

Approved Returns: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5–7] business days.
Partial Refunds: Partial refunds may be granted in specific situations (e.g., items with signs of use, missing original packaging, or items returned more than 30 days after delivery).

5. Exchanges

We only replace items if they are defective, damaged, or sent in error. If you need to exchange an unopened fragrance for a different scent from our collection, please email us at hautescents@gmail.com within the 30-day window to check availability.

For any questions regarding your order or our return policy, please reach out to our dedicated support team:

Email: hautescents@gmail.com
Hours: , Monday – Friday, 9 AM – 5 PM]